Air Medical Evacuation Concierge
Air Medical Evacuation Concierge
Terms of Service
Terms of Service
Last Updated: October 25, 2026
Last Updated: October 25, 2026
Effective Date: October 25, 2026
Effective Date: October 25, 2026
Agreement to Terms
Agreement to Terms
These Terms of Service govern your use of the website and independent medical aviation concierge and coordination services provided by PT MEDICGO MEDEVAC GROUP (“MEDICGO”, “we”, “us”, or “our”). By using our website or requesting our services, you agree to these terms.
These Terms of Service govern your use of the website and independent medical aviation concierge and coordination services provided by PT MEDICGO MEDEVAC GROUP (“MEDICGO”, “we”, “us”, or “our”). By using our website or requesting our services, you agree to these terms.
If you request services on behalf of a patient or another person, you confirm that you have the appropriate authority to act for them. If you do not agree to these terms, please do not use our website or request our services.
If you request services on behalf of a patient or another person, you confirm that you have the appropriate authority to act for them. If you do not agree to these terms, please do not use our website or request our services.
Nature of Our Services
Nature of Our Services
MEDICGO operates as an independent medical aviation concierge and digital coordination platform. We help coordinate medical transport logistics, communications, cross-border arrangements and related concierge support. We are not the operating airline, ambulance operator, hospital or treating healthcare provider.
MEDICGO operates as an independent medical aviation concierge and digital coordination platform. We help coordinate medical transport logistics, communications, cross-border arrangements and related concierge support. We are not the operating airline, ambulance operator, hospital or treating healthcare provider.
Flights, medical care, ground transfers and other operational services are provided by independent, licensed third-party operators and healthcare professionals. Clinical decisions, fitness-to-fly assessments, aircraft operations and patient treatment remain the responsibility of the relevant providers.
Flights, medical care, ground transfers and other operational services are provided by independent, licensed third-party operators and healthcare professionals. Clinical decisions, fitness-to-fly assessments, aircraft operations and patient treatment remain the responsibility of the relevant providers.
Transport arrangements depend on provider availability, clinical assessment, weather, permits and applicable regulatory requirements. An enquiry or quotation does not by itself confirm a booking. Any confirmed service may be subject to separate written booking, payment, cancellation and provider terms.
Transport arrangements depend on provider availability, clinical assessment, weather, permits and applicable regulatory requirements. An enquiry or quotation does not by itself confirm a booking. Any confirmed service may be subject to separate written booking, payment, cancellation and provider terms.
Our website provides general information and does not replace professional medical advice. If there is an immediate medical emergency, contact the appropriate local emergency services.
Our website provides general information and does not replace professional medical advice. If there is an immediate medical emergency, contact the appropriate local emergency services.
User Responsibilities
User Responsibilities
You must provide accurate, complete and timely contact, patient and transport information, including any relevant medical condition, care requirement or change in circumstances. Incomplete or inaccurate information may delay coordination or affect the suitability of arrangements.
You must provide accurate, complete and timely contact, patient and transport information, including any relevant medical condition, care requirement or change in circumstances. Incomplete or inaccurate information may delay coordination or affect the suitability of arrangements.
You are responsible for obtaining any necessary authority or consent to share another person’s personal or medical information, and for providing required travel documents and approvals when requested.
You are responsible for obtaining any necessary authority or consent to share another person’s personal or medical information, and for providing required travel documents and approvals when requested.
You must use our website and communication channels lawfully. Do not submit misleading requests, interfere with our systems or misuse information belonging to MEDICGO or other users.
You must use our website and communication channels lawfully. Do not submit misleading requests, interfere with our systems or misuse information belonging to MEDICGO or other users.
Limitation of Liability
Limitation of Liability
We aim to coordinate requested services with reasonable care. However, we cannot guarantee a particular medical outcome, transport schedule, provider availability or the uninterrupted operation of our website.
We aim to coordinate requested services with reasonable care. However, we cannot guarantee a particular medical outcome, transport schedule, provider availability or the uninterrupted operation of our website.
Third-party operators and healthcare providers are responsible for the services they deliver. MEDICGO does not control their clinical or operational decisions and is not responsible for their acts or omissions except to the extent applicable law imposes responsibility on us.
Third-party operators and healthcare providers are responsible for the services they deliver. MEDICGO does not control their clinical or operational decisions and is not responsible for their acts or omissions except to the extent applicable law imposes responsibility on us.
To the extent permitted by applicable law, MEDICGO is not liable for indirect or consequential losses arising from use of our website or coordination services, or for delays caused by circumstances beyond our reasonable control, including weather, regulatory restrictions or provider disruptions.
To the extent permitted by applicable law, MEDICGO is not liable for indirect or consequential losses arising from use of our website or coordination services, or for delays caused by circumstances beyond our reasonable control, including weather, regulatory restrictions or provider disruptions.
Nothing in these terms excludes or limits liability, consumer rights or other protections that cannot lawfully be excluded or limited.
Nothing in these terms excludes or limits liability, consumer rights or other protections that cannot lawfully be excluded or limited.
Intellectual Property
Intellectual Property
Unless otherwise identified, the MEDICGO name, logo, website content, text, graphics and design are owned by or licensed to PT MEDICGO MEDEVAC GROUP and are protected by applicable intellectual property laws.
Unless otherwise identified, the MEDICGO name, logo, website content, text, graphics and design are owned by or licensed to PT MEDICGO MEDEVAC GROUP and are protected by applicable intellectual property laws.
You may view our website for personal information and legitimate service enquiries. You may not reproduce, distribute, modify or commercially exploit our content without prior permission, except where permitted by law. Third-party names and trademarks remain the property of their respective owners.
You may view our website for personal information and legitimate service enquiries. You may not reproduce, distribute, modify or commercially exploit our content without prior permission, except where permitted by law. Third-party names and trademarks remain the property of their respective owners.
Modifications
Modifications
We may update these terms to reflect changes in our services, operational requirements or applicable law. Updated terms will be posted on this page with a revised update date.
We may update these terms to reflect changes in our services, operational requirements or applicable law. Updated terms will be posted on this page with a revised update date.
Please review this page periodically. Where applicable law requires additional notice or consent, we will follow those requirements. A change to these terms does not automatically replace the terms of an existing written service agreement.
Please review this page periodically. Where applicable law requires additional notice or consent, we will follow those requirements. A change to these terms does not automatically replace the terms of an existing written service agreement.
Contact Information
Contact Information
For questions about these terms or our coordination services, contact PT MEDICGO MEDEVAC GROUP at info@medicgomedevac.com.
For questions about these terms or our coordination services, contact PT MEDICGO MEDEVAC GROUP at info@medicgomedevac.com.
Registered address: Sovereign Plaza, Lt. 12 No. 12-01, Jl. T.B. Simatupang No. 36, Jakarta Selatan, DKI Jakarta 12430, Indonesia.
Registered address: Sovereign Plaza, Lt. 12 No. 12-01, Jl. T.B. Simatupang No. 36, Jakarta Selatan, DKI Jakarta 12430, Indonesia.
Contact our team
Contact our team